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First, here is the latest UCLA Internet Report (a PDF file) that contains the research of importance to businesses that conduct transactions over the Internet for the last three years. Click HERE to download the UCLA Internet Report.pdf file.
Below are some tables that include Barriers To Online Purchasing (200). Concerns US Customers Have About Making Internet Purchases, Online Purchase Revenues 1999-2004 (in US dollars), Projected Online Users Versus Buyers In The US, 2000 - 2005, Proportion of Abandoned Transactions At Web Storefronts, US B2C eCommerce Revenues, 2000-2005, US Online Retail Revenues, 2001 - 2005, US Online Retail Sales, 2004-2008, US Q4 Online Retail Sales, 1999 - 2003, Value Of US Online Sales, 2003 & 2008, and Web Shoppers Optimistic About Online Security In 2004.
|
Concerns
|
Total
|
| Credit Card Security |
79%
|
| Disclosure of Personal Details |
77%
|
| Distrust of Web Retailers |
48%
|
| Complex Order Process |
21%
|
| Time Consuming Order Process |
20%
|
| Unfamiliar with Online Web Storefronts |
40%
|
|
Concern
|
Great Deal
|
Fair Amount
|
Little
|
Not At All
|
Don't Know
|
| Information Sold to Third Party |
72%
|
11%
|
6%
|
9%
|
2%
|
| Information Stolen from Web Databases |
66%
|
13%
|
10%
|
10%
|
1%
|
| Transmitting Credit Card Number |
63%
|
13%
|
9%
|
13%
|
2%
|
| Transmitting Address or Personal Data |
61%
|
16%
|
9%
|
13%
|
1%
|
| Receiving Unwanted E-mails |
57%
|
16%
|
11%
|
14%
|
2%
|
|
Year
|
Business to Consumer
|
Total Web Sales
|
|
1998
|
8 Billion
|
50 Billion
|
|
1999
|
20 Billion
|
80 Billion
|
|
2000
|
45 Billion
|
190 Billion
|
|
2001
|
90 Billion
|
330 Billion
|
|
2002
|
180 Billion
|
590 Billion
|
|
2003
|
220 Billion
|
900 Billion
|
|
2004
|
300 Billion
|
1.400 Billion
|
|
Year
|
% of Population
|
Online Users (Millions)
|
Online Buyers (Millions)
|
|
2000
|
44%
|
125
|
48
|
|
2001
|
50%
|
140
|
65
|
|
2002
|
55%
|
150
|
75
|
|
2003
|
60%
|
170
|
90
|
|
2004
|
64%
|
180
|
100
|
|
2005
|
68%
|
190
|
120
|
|
Scenario
|
Total (Percent)
|
|
Abandoned and Non-Salvageable
|
70.0%
|
|
Successfully Completed
|
22.2%
|
|
Abandoned but Salvageable
|
7.8%
|
|
Year
|
Total (USD Billion)
|
|
2000
|
$41.55
|
|
2001
|
$51.58
|
|
2002
|
$70.34
|
|
2003
|
$90.13
|
|
2004
|
$109.70
|
|
2005
|
$133.30
|
|
Year
|
Total (USD Billion)
|
|
2000
|
$27.3
|
|
2001
|
$32.6
|
|
2002
|
$50.3
|
|
2003
|
$68.4
|
|
2004
|
$88.2
|
|
2005
|
$109.4
|
|
Category
|
2004
|
2008
|
|
Online Retail Sales
|
$65 Billion
|
$117 Billion
|
|
Internet Users Buying Online
|
30%
|
50%
|
|
Average Online Spending
|
$585
|
$780
|
|
Year
|
Amount (USD Millions)
|
% Increase vs. Previous Year
|
|
1999
|
$5,393
|
|
|
2000
|
$9,248
|
71.5%
|
|
2001
|
$10,788
|
16.7%
|
|
2002
|
$13,770
|
27.6%
|
|
2003(1)
|
$17,776
|
29.1%
|
(1) eMarketer , January 2004
|
Year
|
Total (USD Billion)
|
|
2003
|
$95.7
|
|
2008
|
$229.0
|
More Than 63 million US households will shop online in 2008
Source: Forrester Research , August 200
|
Opinion
|
Percentage (%)
|
|
Will Be Safer
|
61%
|
|
No Change
|
34%
|
|
Will Be Less Safe
|
5%
|
|
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